Shipping policy

At Swiftsnus, we are committed to delivering your order as quickly and safely as possible.

1. Shipping Area

We currently ship only within the United States.

At this time, we do not offer international shipping.

We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise stated at checkout.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment is successfully placed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Please note:

- Tracking information may take approximately 1–3 business days after shipment to appear in the carrier’s system.

- During peak seasons, promotional periods, holidays, or periods of unusually high demand, processing times may be slightly extended.

3. Estimated Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

United States

- Standard Shipping: 3–6 business days after carrier pickup

- Free Shipping: 3–6 business days after carrier pickup

Please note:

- Delivery times are estimates only and are not guaranteed.

- Actual delivery times may vary depending on carrier operations, weather conditions, local service conditions, holiday schedules, or other unforeseen factors.

- Deliveries to remote or non-mainland U.S. locations may take longer than the standard estimate.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and order details.

We currently offer the following shipping terms for U.S. orders:

- Orders under $59.99: $9.99 shipping

- Orders of $59.99 or more: free shipping

Please note:

- Shipping fees shown at checkout are final for the selected shipping option unless otherwise stated.

- Shipping fees may be updated in the future based on carrier pricing, operational costs, or promotional activities.

- If an address-related surcharge, carrier adjustment, or delivery exception fee applies, we reserve the right to contact you before shipment.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking updates to appear after the tracking number is issued. In some cases, tracking may not update immediately while the carrier scans and processes the shipment.

If you do not receive a shipping confirmation within a reasonable time after placing your order, please contact us at help@swiftsnus.com.

6. Shipping Restrictions

We currently ship only within the United States.

We may refuse, cancel, or hold shipments to certain addresses if required by law, carrier restrictions, age verification requirements, or operational limitations.

We also reserve the right to limit or refuse shipments where we reasonably believe delivery cannot be completed safely, legally, or successfully.

7. Shipping Delays

Although we work hard to deliver all orders on time, delays may occur due to factors outside our control, including:

- High order volume

- Carrier delays

- Weather conditions

- Public holidays

- Address issues

- Age verification issues

- Service disruptions

- Natural disasters or other extraordinary events

If there is a significant delay affecting your order, we may contact you using the email address provided at checkout.

If your tracking has not updated for an extended period, please contact our support team and we will do our best to assist.

8. Lost or Damaged Packages

Lost Packages

If your package appears to be lost in transit, please contact us at help@swiftsnus.com.

If your tracking shows the package as delivered but you cannot locate it, please first:

1. Confirm that the shipping address on your order is correct

2. Check with household members, neighbors, front desk staff, or anyone who may have accepted the package on your behalf

3. Contact the shipping carrier for additional delivery details

If you still cannot locate your package after taking these steps, please contact us and we will review the case with you.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at help@swiftsnus.com.

Please provide your order number and clear photos of:

- the outer packaging

- the shipping label

- the damaged item(s)

We will review the issue and, where appropriate, assist with a replacement, refund, or another suitable resolution.

9. Age Verification and Adult Signature

You must be at least 21 years old to place an order on our Website.

We may use age verification measures before or after checkout to help confirm eligibility to purchase.

Certain orders or destinations may also require adult signature upon delivery. Where such a requirement applies, the carrier may attempt delivery multiple times. If delivery cannot be completed successfully, the package may be returned, destroyed, or otherwise handled in accordance with carrier rules and applicable law.

You are responsible for ensuring that an eligible adult is available to receive the order where required.

10. Undeliverable or Unclaimed Packages

If a package cannot be delivered due to an incorrect address, failed delivery attempts, refusal, failure to complete age verification, or failure to claim the shipment, the package may be returned, discarded, or otherwise handled by the carrier in accordance with carrier policy and applicable law.

In such cases, we reserve the right to deduct any non-refundable shipping fees, carrier charges, handling costs, or other related expenses from any refund or store credit, to the extent permitted by law.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Swiftsnus

Email: help@swiftsnus.com

WhatsApp: +1 213 564 2273

Company: ONTHCH DIGGTAL PTE. LTD.

Address: 1774 North 32nd Street, Fort Smith, Arkansas 72904, United States