FAQ

FAQ

1. What payment options do you offer?

We currently accept Visa, Mastercard, and PayPal.

2. How long does shipping take?

For orders within the United States, standard shipping usually takes 3–6 business days after carrier pickup.

Please note that orders are typically processed within 1–2 business days before shipment. Actual delivery times may vary depending on carrier operations, weather, holidays, or other unforeseen delays.

3. Will I receive an order confirmation?

Yes, you should receive an order confirmation email within a few minutes after placing your order.

If you do not see it, please check your spam or junk folder. Some email providers may also place these emails in promotions or filtered folders.

If you still cannot find your order confirmation, please contact us at help@swiftsnus.com.

If you placed your order while logged into your account, you can also review it in My Account.

4. Can your products be delivered to my country?

We currently ship only within the United States.

At this time, we do not offer shipping to other countries or regions.

5. When will my order be shipped?

Orders are typically processed within 1–2 business days after payment is placed successfully.

Orders are not processed or shipped on weekends or public holidays. If you place your order late on Friday, it may be processed on the next business day.

6. What if I entered the wrong address?

Please contact us as soon as possible at help@swiftsnus.com or via WhatsApp at +1 213 564 2273.

Please include your order number and the correct shipping information. We will do our best to update your order before it is shipped, but we cannot guarantee changes once processing has begun.

7. What can delay my shipment?

Shipping delays are uncommon, but they can happen due to weather conditions, carrier delays, address issues, high order volumes, holidays, age verification requirements, or other unexpected logistics issues.

Delivery estimates are not guaranteed and should be treated as general timeframes only.

8. Can I cancel my order?

If your order has not yet been shipped, we may still be able to cancel it.

Please contact us as soon as possible at help@swiftsnus.com. Once an order has been shipped, we are generally unable to cancel it.

9. I haven't received my package.

If your package has not arrived within the expected timeframe, or if your tracking has not updated for several days, please contact us at help@swiftsnus.com or via WhatsApp at +1 213 564 2273.

We will do our best to help identify the reason for the delay and assist with the next steps.

10. I received my package, but some products are missing or I received the wrong items.

If you received missing items, incorrect items, or an incomplete order, please contact us at help@swiftsnus.com or via WhatsApp at +1 213 564 2273.

Please include your order number and clear photos of the items you received, along with the package if possible. We will review the issue and work with you on a suitable resolution.