Return policy

Return Policy
At Swiftsnus, we want you to feel confident when shopping with us. This Return Policy explains how order changes, returns, refunds, and related issues are handled.
Order Modification or Cancellation
Orders may be modified or canceled before they are shipped.
Once an order has been shipped, we are generally unable to modify, intercept, or cancel it.
Orders are typically processed within 24 hours after order confirmation. If you would like to modify or cancel your order, please contact us as soon as possible at help@swiftsnus.com.
Please note that requests submitted on weekends or public holidays may not be processed until the next business day.
Return and Refund Eligibility
Because of the nature of our products, we generally do not accept returns after shipment unless there is a problem with the order.
You may be eligible for a return, replacement, store credit, or refund in the following situations:
1. The item arrived damaged or defective.
2. You received the wrong item, the wrong quantity, or an incomplete order due to our error.
3. The item received was materially different from the order placed.
4. The shipment was affected by a customs or delivery issue and we approve a refund, reshipment, store credit, or another resolution based on the circumstances.
To request a return or refund, you must contact our customer service team within 14 days of receiving your order and provide a reasonable explanation together with supporting evidence, such as photos of the product and packaging where applicable.
Returned items must remain unopened, unused, and in their original condition unless the return relates to damage, defect, or an order fulfillment error.
Requests made more than 14 days after delivery may not be accepted.
If a package is held, seized, destroyed, or otherwise stopped by customs, we may review the situation and, where appropriate, offer a reshipment, store credit, partial refund, or another reasonable resolution at our discretion.
Return Process
1. Contact us:
Please contact our customer service team within 14 days of receiving your order. Please include your order number, a description of the issue, and photo evidence where applicable.
2. Review and approval:
Our customer service team will review your request based on this Return Policy and determine whether your request is eligible.
3. Return and refund processing:
If your request is approved and a return is required, we will provide return instructions. Once the returned item is received and inspected, we will process the approved refund within 3–7 business days.
Return Shipping Costs
We may refund the original shipping fee you paid only where required by law or where the issue was caused by our error and such refund is approved by us.
Unless otherwise agreed in writing, customers are responsible for return shipping costs.
Refund Processing Time
Approved refunds are generally processed within 3–7 business days after we receive and inspect the returned item, or after we confirm that a refund should be issued without a return where applicable.
Please note that the time it takes for the refunded amount to appear in your account depends on your payment provider or bank. In general:
- PayPal refunds may take approximately 5–7 business days
- Credit card or debit card refunds may take approximately 7–14 business days
Actual timing may vary depending on the payment method and provider.
Fees Charged by Payment Providers
Some banks or payment providers may charge handling or processing fees in connection with a refund. Any such fees are outside our control and are the responsibility of the customer.
Refund Method
Refunds will generally be issued to the original payment method used for the purchase.
If a refund to the original payment method is not possible, please contact our customer service team. In limited circumstances, and subject to our approval, we may offer an alternative refund method.
Non-Returnable Situations
We may decline a return or refund request in the following situations:
1. The request is submitted more than 14 days after delivery.
2. The item has been opened, used, or damaged after delivery, unless the issue is due to a defect or shipping damage.
3. The issue is caused by misuse, improper storage, or other circumstances outside our control after delivery.
4. Insufficient evidence is provided for claims involving damage, defect, shortage, or incorrect items.
5. The product cannot be returned due to legal restrictions, health considerations, or the nature of the item, except where a refund, replacement, or other remedy is required by law or approved by us.
Contact Us
If you have any questions about this Return Policy, please contact us:
Swiftsnus
Email: help@swiftsnus.com
WhatsApp: +1 213 564 2273
Company: ONTHCH DIGGTAL PTE. LTD.
Address: 1774 North 32nd Street, Fort Smith, Arkansas 72904, United States